Last updated: 23 June 21
We want you to be 100% satisfied with your experience visiting our website and with every purchase you make with us. If you have any questions prior to purchase you may like to use our online chat at the bottom right. To send a message or for phone options go to our contact page. Alternatively check out our FAQ section. It is regularly refined and updated to address the most commonly received questions.
Any headings in this document are included for convenience only.
We may update this policy from time to time. Updates take effect upon posting. Usage or access after such changes shall be deemed to be an acceptance of such changes. The most recent is the date at the top of this document. We encourage visitors to review regularly.
Shipping
Free Shipping through our nominated postal service is offered on all orders for delivery in Ireland and the UK. We offer a low-cost shipping option to other locations and are working hard to negotiate fees to extend our free shipping service. If there are shipping charges applicable to your location, options will appear at final checkout.
We endeavour to provide a transparent and final purchase price. Any EU or UK shipments should be free of duties and VAT were applicable is included in the sale price. However, any unforeseen fees such as in country customs or handling; the purchaser shall bear the cost. We are not liable for any additional fees or refunds of the same.
We warehouse and fulfil orders from UK & EU locations in order to deliver a local service. However depending on stock your order may dispatch from a non-local location.
We endeavour to dispatch your order with confirmed payment within 24 hours of receipt of the order. Time of order receipt, for example outside business hours, weekends or holidays may impact order processing and dispatch times.
Once dispatched arrival day and times are managed by the delivery provider. Any delays or miscommunications between the provider and recipient are outside our control. If you experience unacceptable service from the delivery provider please notify us so that we can address this and ensure it is not repeated for future deliveries.
While our products are legal in most countries, as the consumer it is your responsibility to ensure that you may legally receive our products in your country or state before ordering.
Damaged in transit
All products and packaging are carefully inspected before shipment. Upon delivery please check the products carefully to ensure no damage has occurred during transit. If damage to the products is evident please contact us within 48hours of receipt to arrange replacement goods.
See HOW TO ARRANGE A RETURN OR EXCHANGE, below.
Returns
We’re confident that our hemp products are the very best available at any price and we want you, our valued customer to share that confidence. However, if for any reason you are not satisfied with your purchase from the Site, we offer a 45 day worry free guarantee.
You may request a return within 30 days of receipt of the goods. We don’t want you to feel under pressure to miss out on a refund so once we receive a request to return within 30 days, you have from your receipt of goods to confirmed return 45 days total. Requests, and returns outside of this period will not qualify for refund or exchange. This does not affect your statutory rights.
See HOW TO ARRANGE A RETURN OR EXCHANGE, below.
Exchange and Refunds
Exchange – we only replace items if they are defective or damaged and notified within 48 hours of receipt.
Refunds can only be issued to the original purchaser for the original purchase price as recorded on the receipt of sale, less any additional shipping costs if applicable. No further refunds of subsequent purchases of same or similar products shall be approved. One refund per household.
While we provide free standard shipping on outgoing orders where applicable, all other outgoing shipping costs and return shipping costs are at the sender’s expense. With the exception of damaged goods on arrival and notified within 48 hours.
Once goods are correctly returned, approved refunds will be issued to the original payment method where available. Depending on your payment method refund should take 5 – 10 business days. We are not liable for any delays to refunds due to banking and payment services; these are outside our control.
How to arrange a return or exchange
If you have any questions about our Shipping and Refund Policy or wish to request a return or exchange please contact us.
Help us turn your request around promptly and improve by fully understanding where we may have fallen short. Include ‘Return’ or for damaged goods ‘Exchange’ in the title. A brief explanation for your request. For damaged goods, include images where possible.
Once we have received and reviewed your request, on approval we will issue a return merchandise authorisation (RMA) number with instructions for return or exchange, as applicable.
For returns, an RMA number is essential to identify your return and apply it correctly to your account. Do not send returns without contacting us and receiving an RMA number.
You void your return or exchange where we have not received returned product within 45 days of first arrival to your address, or it is sent outside this process. To ensure a successful return, the RMA number should be clearly written on your return package. We strongly recommend sending any returns via tracked postal services to confirm receipt.
